Ferienunterkünfte
Haus : Fayence, 4 Personen.

Voir commentaire déjà donné sur place à la réception du domaine le jour de notre départ

Voir commentaire déjà donné sur place à la réception du domaine le jour de notre départ

Very poor customer service at reception again at domaine de fayence, this year a twenty euro charge per week was added for the use of the internet, this is unacceptable in 2010 with cheap or free wi fi available throghout western europe. at no stage during our stay were we aked for comments or opinion on our accomodation or holiday in general, including at check out. some attempt should be made top organise some events in the evenings, either sporting related or entertainment. no sense that the staff have any drive to promote the facilities.

having stayed there now for four years, some notable changes have been introduced and not for the benefit of the customers.

in past years, one could drive to the door of one`s accomodation and unload luggage directly. this tear all access routes had been cut off so that i had to make approximately 15 trips to the car park in blistering heat both on arrival and on departure to unload / load luggage. if a decision has been made to enforce this policy then a baggage transfer system should have been introduced rather than causing unnecessary difficulties for the customer. in fact at times, one felt that the needs of the customer were perceived to get in the way of the smooth running of the resort.

dr david mcgrath